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Frequent Asked Questions

Frequent Asked Questions

Listed below are some of the most commonly asked questions pertaining to totobay.com.

1: I've never heard totobay.com, and it is the first time to visit your site, does your site authentic enough ?

Totobay is an officially registered company in United Kingdom, When you pay for orders on Totobay Co. Totobay has been accredited by the third party credit review, you can browse on the website of Google (http://www.google.com)and Alexa (http://www.alexa.com/) to find us. http://www.totobay.com can submit online help tickets as soon as possible (we aim to respond to all tickets within 24 hours)

2: How to became your dealer membership ?

Once your accumulative order total amount achieve USD999, you will be our valued dealer automatically. As our dealer, you can get more discount than customer membership. Once you become to our dealer, you will obtain the discount forever.

3: How to use your balance function ?

Balance can be use to pay for your order when checkout. This function can helps people who want to buy from us more than one time to save more trasaction fees. So if you are our older customer or want to be our long-term customer, you can transfer more money to us. We will transfer the redundant money into your account. When you buy from us next time, you can use "pay by balance" function.

4: How many days to delivery the goods to me ?

Since we confirmed your payment, we will ship out the goods in 2-4 business days, and you will recieve the parcel in 3-7 business days (Register Airmail 15-25 business days).

5: How long do I need to wait for my payment confirmation ?

If you choose credit card, WesternUnion and Money Gram to pay, we will confirm your payment in 24 hours; If you choose bank transfer (Bank Of China or HSBC), it will takes about 3 days to confirm, as long as we recieved the notification, we will confirm your payment as soon as possible.

6: How do I know the shipping cost ?

Register an account on our site, and buy what you need, then, click "checkout" button on the page top, our system will display the accurate discounted shipping cost for you in the third step.

7: What is the "Remove Packing Box" means ?

If you make a bulk purchase or if you only buy it for yourself, not to sell to others, then, we recommend you to reomve the packing box, because this can help you to reduce the shipping cost.

8: What's your warranty terms ?

We provide 3 months warranty for all of our products, for the details, you can check it

here: http://www.totobay.com/index.php?main_page=help_warranty .

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